Salon Policy

 

Welcome to Cosmo Hair Studio. We look forward to having you in our space!

Please review the Salon policies before visiting us!

C A N C E L A T I O N     P O L I C Y

$50 Deposit required for any new clients booking these types of appointments.​

  • Colour Corrections

  • Custom Colour Requests

  • Custom Perming

  • Appointments that require more than 2 hours of service time. 


We require 48 hours notice to change or cancel any appointments.

If you cannot give us the appropriate notice we will keep the deposit for the appointment time.

No-shows and last-minute cancellations will not be able to rebook without paying a deposit for the requested appointment. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We want you to be 100% satisfied with your service and experience here at Cosmo Hair Studio.

As professionals, we strive to communicate how important it is to take the most realistic and healthy approach to achieving your hair goals.

If you are not happy with your experience, we will make any necessary adjustments so you can leave our salon feeling amazing.

We do not issue refunds. If you are unsatisfied with your hair, we would love to make an adjustment for you within 10 days of your original appointment booking.

 

We cannot perform any redo services if you or another stylist made an adjustment to your hair.

 

Your colour or extensions will only be guaranteed if you invest in recommended products directly from our salon.


If you do not invest in recommending products from our salon we cannot perform any redo services complementary.

 

Some complex or corrective colour services may require multiple visits/services to achieve. Your stylist will tell you directly if your goal cannot be achieved in one sitting.

No colour service is guaranteed if you have a box colour present in your hair since box colour has an inconsistent nature.

 

Thank you for choosing us we cannot wait to make your hair goals come true!

 

Cosmo Hair Studio